When Technology Is Not the Solution

When Technology Is Not the Solution

by | Mar 14, 2019 | Business Process Redesign

I used to work for a very smart man who would always say, “The solution is not the solution, because the problem is not the problem.” He was continually frustrated by his management team addressing symptoms, but never assessing the root cause of their performance...

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Using our proven and unique methods, we challenge the government’s status quo. While many focus on tackling symptoms, we focus on underlying problems (which are almost always tied to broken systems) to help you increase your capacity to do all the good our citizens need us to do in this world.

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We're reinventing the way states administer safety net programs such as Medicaid, SNAP (food stamps), child care, and unemployment insurance. With our cutting-edge technology, we’re helping agencies help more people, faster, and transforming healthcare service delivery as we know it.

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While C!A’s team understands the status quo of government, they are not afraid to challenge it with new thinking.  It is this new thinking that has led to our clients’ success and helped them create a new way of doing government business.

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Public servants by experience and at heart, Change & Innovation Agency’s (C!A®) team understands first-hand the challenges that you and your team face as you work to deliver vital safety net benefits to children and families in need.

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Together, we work with you and your team to increase your capacity to do more good.

It all comes down to timeliness — how quickly you can deliver services to those who need them. That’s what our families care about, that’s what our legislators care about. With the transition to process management, we’ve turned our cycle time around. Applications that used to take 22 or 23 days to process, now take an average of 5.

Ronald Kreher, Director Department of Health and Social Services,State of Alaska Division of Public Assistance

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