Ensuring Technology Delivers on its Capacity-building Promise: Rethinking how Unemployment Insurance Agencies Deliver Benefits
In the wake of the pandemic, states administering unemployment insurance (UI) faced a rapid and overwhelming workload due to the wave of customers seeking UI benefits. While the pandemic served as a stress test for agencies to meet demand, it also put a spotlight on...
National Child Welfare Workforce Development Month: Supporting and Empowering a Critical Workforce
September is National Child Welfare Workforce Development Month. It is fitting that the first full month of most schools going back in session is dedicated to development, as that is when volume spikes and we can all agree that there is much we need to do to prepare,...
Never Settle for the Status Quo
“No matter how much money is invested in thoughtful innovation, the best technology in the world won’t save UI administrators when the next capacity crisis hits.” The sudden surge in unemployment claims during the pandemic overwhelmed every government agency...
Using data to help redetermine Medicaid Eligibility
Much has been said about the unwinding of the Public Health Emergency for well over a year now. We were instructed to prepare ourselves and given various forms of guidance to do so. We attended webinars, hired consultants, and exchanged information. Now, six months...
