Addressing Burnout in Public Service Workers Through Process Improvements
Public service workers, including those in health, child services, social benefits, and more, are at an exceptionally high risk for burnout, but recent research indicates that the most powerful causes and remedies for this burnout might not be what many would expect....
Unemployment Insurance: Addressing the Critical Issue of Insufficient Federal Administrative Grants
When I served as Deputy Labor Secretary for the state of Kansas, and now as I work with unemployment insurance (UI) agencies across the country, one of the most prominent and concerning issues facing states that I consistently see is regarding funding. Specifically,...
Ensuring Technology Delivers on its Capacity-building Promise: Rethinking how Unemployment Insurance Agencies Deliver Benefits
In the wake of the pandemic, states administering unemployment insurance (UI) faced a rapid and overwhelming workload due to the wave of customers seeking UI benefits. While the pandemic served as a stress test for agencies to meet demand, it also put a spotlight on...
